Terms of Service

Agreement to Terms

By accessing and using Upscale Sites' services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use our services, including our website design, development, and related services.

Services Provided

Upscale Sites provides premium web design and development services, including:

• Custom website design and development
• E-commerce platform development
• AI integration and chatbot services
• SEO optimization and digital marketing
• Website maintenance and support
• Branding and visual identity services

Client Responsibilities

Content and Materials

• Provide accurate and complete project information
• Supply all required content, images, and materials in a timely manner
• Ensure all provided content is original or properly licensed
• Review and approve project milestones within agreed timeframes

Communication and Feedback

• Maintain regular communication throughout the project
• Provide clear and constructive feedback
• Respond to requests for information within 48 hours
• Designate a primary point of contact for the project

Payment Terms

Project Payments

• 50% deposit required before project commencement
• Remaining balance due upon project completion
• Payment plans available for projects over $10,000
• All payments are non-refundable once work has begun

Late Payments

• Late fee of 1.5% per month on overdue amounts
• Services may be suspended for accounts 30+ days overdue
• Client responsible for all collection costs

Project Timeline and Revisions

Timeline

• Project timelines are estimates based on client cooperation
• Delays in client feedback may extend project completion
• Rush projects available for additional fees

Revisions

• Each project phase includes specific revision rounds
• Additional revisions beyond scope charged at hourly rates
• Major scope changes require new project agreement

Intellectual Property

Client Ownership

• Client owns final website and custom code upon full payment
• Third-party licenses (themes, plugins) remain with original owners
• Client responsible for ongoing license fees if applicable

Portfolio Rights

• Upscale Sites may showcase completed work in portfolio
• Client may request confidentiality for sensitive projects
• Upscale Sites retains rights to development methodologies

Warranties and Disclaimers

Service Warranty

• 30-day warranty on all development work
• Bug fixes and technical issues covered at no charge
• Warranty void if client modifies code or hosting environment

Disclaimers

• No guarantee of specific business results or traffic increases
• Third-party service availability not guaranteed
• Client responsible for content accuracy and legality

Limitation of Liability

Upscale Sites' liability is limited to the total amount paid by the client for services. We are not liable for:

• Lost profits or business opportunities
• Third-party service failures
• Data loss due to client actions
• Consequential or indirect damages

Termination

Project Termination

• Either party may terminate with 30 days written notice
• Client responsible for payment of completed work
• All deliverables become property of client upon payment

Breach of Terms

• Immediate termination for material breach
• Non-payment constitutes material breach
• Abusive behavior towards staff grounds for termination

Contact Information

For questions about these Terms of Service, please contact us:

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new terms.